Mobile Payments – Mobile News | Mobile Inquirer https://www.mobileinquirer.com Smartphone, Tablet and Technology News and Reviews Sun, 12 Feb 2012 19:07:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.3 Google Wallet PIN And Prepaid Credit Cards Spark Security Concerns https://www.mobileinquirer.com/2012/google-wallet-pin-and-prepaid-credit-cards-spark-security-concerns/ https://www.mobileinquirer.com/2012/google-wallet-pin-and-prepaid-credit-cards-spark-security-concerns/#respond Sun, 12 Feb 2012 19:07:26 +0000 http://www.mobileinquirer.com/?p=1769 Google Wallet Security Issues:

With Google Wallet being pretty new to most people as a method of making payments, there was always going to be talk about how security would have to be top notch to allay any fears people may have about using a mobile device to facilitate payments considering fears over security online in general.

And with this in mind Google have responded to a report that Google Wallet as a service was indeed of serious concern for people who used “rooted” Android devices.

Developers found PIN flaw:

It appears that a team of developers found a flaw that allowed Android smartphones to have their PIN protection overridden, this is the system that is aimed at protecting payments, once this protection was broken, it would allow anyone to access the account within the phone.

Google issued the statement saying they “strongly discouraged” rooted android device owners from using Google Wallet on their devices.

Prepaid credit card issue also:

In a separate issue, it was claimed that prepaid credit via credit cards set up on stolen phones that had the screenlock protection turned off could be easily accessed by simply clearing the data and reinstalling the Google Wallet App, again Google responded by warning people of the issue and temporarily disabling their prepaid cards provision, and is said to be now looking forward to a compete fix to the problem.

So make sure that you get that screenlock on and if you are a bit slap happy with stuff like this and lose your phone a lot, just dont put too much credit on.

In the statement by Google they also remind you that in the event of you losing your phone — you can call them on (855-492-5538) and have the app disabled.

Google statement:

We strongly encourage anyone who loses or wants to sell or give away their phone to call Google Wallet support toll-free at 855-492-5538 to disable the prepaid card. We are currently working on an automated fix as well that will be available soon. We also advise all Wallet users to set up a screen lock as an additional layer of protection for their phone.

Anthony Munns]]>
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Ebay Will Make Huge $8 Billion In Sales Via Mobile Devices In 2012 https://www.mobileinquirer.com/2012/ebay-will-make-huge-8-billion-in-sales-via-mobile-devices-in-2012/ https://www.mobileinquirer.com/2012/ebay-will-make-huge-8-billion-in-sales-via-mobile-devices-in-2012/#respond Thu, 12 Jan 2012 17:45:34 +0000 http://www.mobileinquirer.com/?p=1491 Ebay Will Make Huge Sales On Mobile Devices:

In a keynote speech delivered on Wednesday, Ebay CEO John Donahoe turned fortune teller, quite literally.

As the prediction he told was that Ebay would be making 2012 a record year for mobile payments on Ebay and that the 2012 GMV (Global mobile gross merchandise volume) would increase dramatically. He then went on to suggest that the actual figure in sales via mobile devices for 2012 may top a staggering $8 billion.

With Ebay and Paypal very much hand in glove, it is interesting to see that Paypal expect to see a global mobile TPV (Total Per Volume) of $7 billion over the same period, which is again growing steadily over 2011.

Ebay more than doubling mobile sales year on year:

“Mobile plays a significant role in how eBay Inc. is enabling commerce and using technology to connect consumers and provide new ways for them to shop when, where and how they want, the success of eBay and PayPal mobile in 2011 surpassed our expectations and we’re confident that this success will carry into 2012 as more shoppers turn to the convenience of shopping and paying via mobile at the moment shopping inspiration hits.”

With Ebay doubling their 2012 GMV with a $5 billion figure in 2011, up from $2 billion in 2012, it seems like the sky is the limit for mobile payments right now.

Have you been using your tablet or smartphone to make payments you might have normally done over an actual phone or on a computer or laptop? I certainly have.

There is no doubt that mobile growth will accelerate all forms of payment systems including NFC which I predict will catch on much more this year as more and more devices and retailers catch on to the simple idea of making it less difficult to part with your cash…wallets say goodbye, the next credit disaster say hello!

Anthony Munns]]>
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Is Google Wallet Secure? Researchers Warn Against Security Issues https://www.mobileinquirer.com/2011/is-google-wallet-secure-researchers-warn-against-security-issues/ https://www.mobileinquirer.com/2011/is-google-wallet-secure-researchers-warn-against-security-issues/#comments Tue, 13 Dec 2011 17:10:46 +0000 http://www.mobileinquirer.com/?p=1109 Is Google Wallet Safe?

We have recently covered a possible link between the delayed release of the Samsung Galaxy Nexus and NFC issues between Google and Verizon related to security and general competition.

Google Wallet Security Concerns
Google Wallet Security Concerns

And we have discussed the Google Wallet NFC technology way back when we started in June this year, so here is an update on the Google Wallet security issue.

Thanks to a recent research paper from Viaforensics, we can report that recent research seems to suggest that despite everyone’s hatred of Verizon for delaying the US release of the Samsung Galaxy Nexus, they may have had their reasons and perhaps Google may need to buck their ideas up when it comes to the security of their new NFC mobile payment technology.

Google do not have the best track record for security in their App marketplace:

This comes after many issues that relate to security and Malware found on apps in their own Android marketplace.

So, should Google be trusted with more of our credit card details? Or should they just stick to providing information for free and making shed loads from adverts and stop selling actual products and services?…of course this is a joke.

Google Wallet does not encrypt credit card details safely:

So what could be the problem with Google Wallet?

Google Wallet Fails Security Test
Google Wallet Fails Security Test

*Note that these tests were done on a “rooted” device.

The report suggests that Google Wallet does a really good job in storing passwords safely, but with no encryption on the credit card number, balance and other info, the report does hint that things could be improved here.

However on top of this, the additional findings by ViaForensics in a report titled “Forensic security analysis of Google Wallet” suggests that further data stored in the SQLite databases in an unencrypted way includes:

[arrowlist]

  • Name on the card
  • Card limit
  • Expiration date
  • Transaction dates and location
  • The last four digits of your card

[/arrowlist]

Oh yes, that just about covers it.

And so it seems, like pretty much everything that you need to steal a persons details, in order to do fraudulent purchases will be available in this database, unencrypted, to be used with “relative” ease.

The testing on a rooted phone did mean that the researcher had root or privileged control of the phone. And the actual credit card number was not accessible at this level as it is stored in the NXP chip.

*I must stress I am not a mobile security expert but do want to point out that there are differences between a rooted device and a non rooted device with increased difficulties associated with the non rooted device which was not the subject of these tests.

Image of credit card recoverable from cache:

The research method uncovered an option to create a recoverable PNG image of the credit card which had some of the details from the researchers card within the image and could have been used, according to the report, for social engineering attacks.

Most of the files were pictures of blank cards however one of the cards had been updated to reflect some of my credit card information. While this was an initial and small finding, before I could complete this article Google pushed out an update to Google Wallet and the card image no longer contained the data. While very little data was exposed, the most problematic was the card expiration date which is a key piece information needed for Card Not Present (“CNP”) transactions.

In summary the researcher concluded by saying:

While Google Wallet does a decent job securing your full credit cards numbers (it is not insecurely stored and a PIN is needed to access the cards to authorize payments), the amount of data that Google Wallet stores unencrypted on the device is significant (pretty much everything except the first 12 digits of your credit card).

Scary stuff, or a report based on unlikely events?

Anthony Munns]]>
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Reason Behind The Galaxy Nexus US Release Delay? Isis Joins Up With Gemalto https://www.mobileinquirer.com/2011/reason-behind-the-galaxy-nexus-us-release-delay-isis-joins-up-with-gemalto/ https://www.mobileinquirer.com/2011/reason-behind-the-galaxy-nexus-us-release-delay-isis-joins-up-with-gemalto/#comments Tue, 13 Dec 2011 13:43:31 +0000 http://www.mobileinquirer.com/?p=1106 Isis join forces with Gemalto digital security:

Yes the world of buying and selling is about to change dramatically, and we are surely soon going to be entering a totally cashless society. Are you scared, intrigued or ecstatic?

Gemalto Partner With Isis NFC Security
Gemalto Partner With Isis NFC Security

In a move that may give some indication as to why the Samsung Galaxy Nexus has still not arrived in the US, the joint venture called Isis sees AT&T Mobility, T-Mobile USA and Verizon Wireless join partners with mobile security company Gemalto to improve the NFC (Near Field Technology) payment security to Isis based NFC enabled mobile devices.

It is rumoured that the Samsung Galaxy Nexus Release delay was down to Google Wallet (an alternative NFC technology) already being installed and enabled on the Samsung Nexus smartphone, this was apparently causing the last minute jitters in the US for Verizon, after the 9th of December release date was postponed at the last minute.

Obviously this makes a lot of sense when Verizon want to push their own NFC technology, though is far from fully corroborated.

The carriers behind Isis, AT&T Mobility, T-Mobile USA and Verizon Wireless have stated that they brought Gemalto on board as they liked the look of the Allynis Trusted Service Manager (TSM) solution.

NFC needs to be fully secure from the go:

With the potentially revolutionary new methods of paying for good and services about to roll out globally in the next few years. Technology like NFC has to be secure, it is of paramount importance that any large corporation that wants to be recognised as a leader in the field and trusted to deliver and process payments over mobile devices, must ensure that the technology partner they choose at the formative stages of a working model is the right one.

Isis wants to provide:

“an open and secure mobile commerce platform that will revolutionize how consumers shop, pay and save.”

And when talking about the choice of Gemalto as security partners to Isis’s NFC desires, Ryan Hughes, Chief Marketing Officer of Isis states:

“We selected Gemalto for their long-standing relationships with financial institutions and mobile operators, which includes experience in securely provisioning services over the air and issuing sensitive financial information to the consumer. Gemalto’s dedication to security is unmatched in the industry and will provide the Isis Mobile Commerce Platform with the necessary infrastructure to ensure consumer and merchant confidence in the Isis Mobile Wallet.”

Were will Isis based NFC mobile payments work?

Isis NFC will provide mobile device owners who have NFC technology enabled, with the ability to make payments in retail outlets such as cinemas, restaurants, and pretty much any other retailer who wanted to be part of the system, and the mechanism would allow for easy management of coupon programmes, loyalty cards, and other useful areas, such as mass control, though I am not fully aware what this is right now.

Sébastien Cano, Senior Vice-President of Gemalto North America ha said this about the new partnership between Isis and themselves:

“Gemalto is thrilled to support Isis in delivering the speed, security and convenience of mobile contactless payment. Using our extensive experience with worldwide commercial deployments Gemalto has designed a solution for Isis to support mobile payment and a host of NFC services like digital coupons and loyalty programs, access control and mass transit.”

*Update on Google Wallet Security.

Anthony Munns]]>
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Mobile Payments Infographic https://www.mobileinquirer.com/2011/mobile-payments-infographic/ https://www.mobileinquirer.com/2011/mobile-payments-infographic/#comments Fri, 09 Sep 2011 14:28:00 +0000 http://www.mobileinquirer.com/?p=565 Mobile Payments Infographic:

I came across a really useful illustration that explains some of the differences between the offerings that companies deliver in terms of mobile payment systems. It is quite useful to learn the terminology and the differences between the many variations of mobile payments if you are looking to do research on this area.

As always it is about a language and if you don’t know what things are called you are a little bit stuck when it comes to researching and seeking advice!

So here it is courtesy of Mobile Payments Today:

A lovely graphic that dispels myths and aims to inform in a nice amusing manner.

Nice one:

Mobile Payments Infographic
Mobile Payments Infographic
Editorial Staff]]>
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Smartphones Perfect For Shopping Comparisons https://www.mobileinquirer.com/2011/smartphones-perfect-for-shopping-comparisons/ https://www.mobileinquirer.com/2011/smartphones-perfect-for-shopping-comparisons/#respond Sun, 31 Jul 2011 11:59:13 +0000 http://www.mobileinquirer.com/?p=400 Why smartphones will make retailers wake up to competitor pricing on the high street and online:

The growing ubiquity of smartphones among the spending classes, i.e the people who still have some cash to spare (more than you think in reality) is starting to really make a difference in spending habits among those who are seeking to save cash while they shop.

Price comparison applications:

The growth of mobile internet on smartphones has given rise to an increasing amount of people who are now more than prepared to access data telling them if they can save some hard earned pennies on anything from a good book to a sofa, to a holiday deal while they are out and about shopping.

Of course big ticket items are well worth researching before you go onto the high street but with savings of well over $40 or £25 to be made on various items in a weekly shop it makes sense that your humble smartphone may well be a money saving machine when used correctly.

Ability to buy on the go:

With various mobile payment systems coming to market for mobile transactions, from Text payments that appear on your bill to fully integrated credit card systems linked to your phone, the area of mobile commerce is going to soar in the coming years. Currently a growing number of forward thinking retailers are putting some effort into allowing their customers to gain access via their mobile and indeed pay for goods and services while they browse.

Indeed some well respected high street stores have simply given in to the pressures that are currently felt on the high street and gone totally web based, a recent case in point being the high brow Habitat chain in the UK which went into administration in June 2011 but said it would carry on as an online entity.

Mobile Retail Statistics
Mobile Retail Statistics

Access to reviews on the go:

One great feature that I have actually used when speculatively looking to buy an aftershave was to simply get myself onto “Fragrantica” and see what the reviews were for an unknown cologne that seemed to be a bargain, result, that shop lost my speculative purchase as it sounded average.

The power of reviews to sway buying decisions is something that retailers are bound to learn the hard way if they are selling at top heavy prices or indeed have a poor range of goods on sale.

People still love to buy goods in shops but are not prepared to pay over the odds when they can easily find out the going price and obtain an almost instant review on various websites that are not even available as applications as yet.

Indeed a great idea for an application would be a crowd sourced user review application where people collaborate and vote on reviews offered on anything they wanted, they could even add video, pictures and text.

Consumers are getting way too savvy of late for retailers to ignore the slow shift in behaviour of their core purchasers.

Top 5 iPhone shopping applications to save cash:

[arrowlist]

  • Amazon Mobile
  • Grocery IQ
  • Shopper
  • ShopSavvy
  • Red Laser

[/arrowlist]

Have you used your smartphone to make a buying decision of note, saved cash, decided on something different as a result of a review you accessed while shopping?…do tell all?

Anthony Munns]]>
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U2’s The Edge Invests In Ticket Text https://www.mobileinquirer.com/2011/u2s-the-edge-invests-in-ticket-text/ https://www.mobileinquirer.com/2011/u2s-the-edge-invests-in-ticket-text/#respond Wed, 20 Jul 2011 07:30:01 +0000 http://www.mobileinquirer.com/?p=354 Ticket Text a Dublin based mobile ticketing service has managed to obtain over $350,000 seed funding from Dublin and London based angels.

Ticket Texts product Ticket ABC aims to give back control to venue owners and promoters and allow these people and companies to have more control over pricing, and customer data.

With over $1 million in investment they aim to take the service to Europe and the US.

How do Ticket Text monetise their service?

For new customers such as venues and promoters, there are no fees upfront, and any data is fully owned by the clients. A 5% flat fee exists and a 99 cents rev share for every transaction, this includes credit card fees, payment service provider costs, and hosting fees.

Mobile ticketing the way forward

Ticket Text believe that mobile tickets hold a great deal of potential for up selling and other cross promotional activities that are difficult to achieve when a third party is involved in the sales and delivery process.

Ticket ABC’s current clients include Fabric, Pacha, and Bird On The Wire.

Anthony Munns]]>
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Mobile Transactions To Top $1 Trillion by 2015 https://www.mobileinquirer.com/2011/mobile-transactions-to-top-1-trillion-by-2015/ https://www.mobileinquirer.com/2011/mobile-transactions-to-top-1-trillion-by-2015/#respond Mon, 04 Jul 2011 09:41:37 +0000 http://www.mobileinquirer.com/?p=290 With Mobile transaction set to grow exponentially from here on in, recent research by the Yankee Group suggests that actual mobile transactions will exceed $1 trillion by 2015.

Backing a recent report by Juniper stating that mobile payments would exceed $200 billion by 2012.

The research by the Yankee Group, titled “The Mobile Money Forecast,” makes the case that NFC (near field communication us not only growing but is here to stay) and that not only is Near Field Communication taking off, it is here to stay, while the adoptions of mobile banking is also growing quicker than expected compared to m-commerce, mobile payments and mobile coupons.

Nick Holland, senior analyst at Yankee Group, Boston, is quoted saying:

“Our new research shows that mobile transactions are not just news, we now have the data to back it up,”

Mobile banking grows to number one in terms of transactions

With 27% of participants in the survey using mobile banking, and 13% using some form of mcommerce, only 11% had used mobile coupons and 9% mobile payments.

Mr. Holland suggested that these figures were based more on trust and will not be key indicators for future use, as banks are inherently more trusted than other companies less familiar that have emerged in recent months.

“As much as mobile is radically new for payments, credit cards and cash will still be used in the foreseeable future, people trust banks and existing bank networks.”

NFC enabled phones will grow

The study has also indicated that the growth of Near Field Communication enabled smart phones will grow from around 7 million in 2011 to in the region of 200 million by 2015.

Who will adopt mobile payments?

24% of people between the age of 20 and 44 said yes to being interested in the ability to make payments on their mobile phones, while only 1% of over 65s said it was of interest to them.

Men were more interested overall with 84% saying they would be interested in some form of mobile payments compared to only 66% of women.

Price comparison apps shaping the future for mobile commerce:

According to the study the amount of people seeking price comparison applications before making purchases on their phones and online is increasing.

Mr Holland states:

“Consumers aren’t just using it to browse; they are using it for action,”

“It shows how empowered users have become while using mobile apps. We also found a significant percentage of consumers would actually ask for a price comparison on it.”

Opportunity costs

While mobile payments are obviously of huge interest to the financial sector, retail sector and for consumers in general. For service providers, the ability to make sure that your mobile presence is universally enjoyable despite differences in phone capabilities is something that will need to be evaluated and executed with precision.

“We’ve moved past the focus being on payments, now retailers need to focus on what they can do to make shopping more fun for consumers.”

What are your thoughts on mobile transactions, are you happy to do more and more payments online, does it make sense that we are moving in this direction?

Anthony Munns]]>
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Mobile Ticket Users For Transport To Be 500 Million By 2015 https://www.mobileinquirer.com/2011/mobile-ticket-users-for-transport-to-be-500-million-by-2015/ https://www.mobileinquirer.com/2011/mobile-ticket-users-for-transport-to-be-500-million-by-2015/#respond Mon, 27 Jun 2011 18:46:10 +0000 http://www.mobileinquirer.com/?p=149 According to the Juniper research group there will be some 500 million users of mobile ticket services for purchasing items such as train or bus fares.

And that is just for starts:

With NFC (near field technology) becoming increasingly more sophisticated, the move to purchase goods and services other than tickets (M-tickets) will drive growth of Contactless payment systems for many of the Global retailers.

From Japan to Europe to the rest of the World the growth in NFC will allow users of Smart Phones to purchase goods and services with incredible ease probably signalling a reduction in employees currently needed to service the level of purchases that exist right now.

2013 Key Date For Global NFC Adoption

2013 is expected to be the year that significant growth in NFC usage is experienced Globally.

Already metropolitan transport markets in Scandinavia and Eastern Europe (Stockholm and Prague in particular) have taken to NFC.

It’s all about convenience and choice:

Howard Wilcox; author of the Mobile Ticketing For Transport Markets report, has stated that it will be convenience and choice that drive NFC adoption, and is quoted saying:

“Whether by expansion of SMS and bar code delivery or by NFC, at Juniper we see convenience and choice for users as key advantages of mobile ticketing. It will be 2013 before large numbers of NFC enabled devices are in peoples’ pockets and our new report forecasts the impact on transaction volumes.”

Train and Air

A really great opportunity lies in the more national and global areas of train and air travel, having a bar coded ticket that can be scanned would add extra convenience across these travel choices.

So what is the size of the potential market and what are the issues that need ironing out for success:

Two of the key findings from the report include:

[arrowlist]

  • China and Western Europe will push the drive to adopting mobile ticketing for Transport.
  • User experience will be paramount, if problems occur and persist in the months of use, people will be put off adopting or continuing using the new mobile ticketing options.

[/arrowlist]

Do you feel that mobile ticketing for transport will benefit you, or is it an added convenience that has no real benefits, perhaps fixing a problem that does not exist?

Editorial Staff]]>
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Mobile Payments To Grow To $200 Billion By 2012 https://www.mobileinquirer.com/2011/mobile-payments-to-grow-to-200-billion-by-2012/ https://www.mobileinquirer.com/2011/mobile-payments-to-grow-to-200-billion-by-2012/#comments Sun, 19 Jun 2011 18:45:11 +0000 http://www.mobileinquirer.com/?p=179 A report by Juniper research states that the value of physical and digital goods bought via mobile devices otherwise known as M-Payments, will increase from around $100 Billion in 2010 to a staggering $200 Billion and once security fears are dealt with and more people acquire SmartPhone technology this figure will see sharp growths for the foreseeable future.

So how are people using their mobile phones to make purchases?

A study by Microsoft shows some interesting ways in which people are using mobiles to browse, research and ultimately buy products using their phones.

M-Payments

Some key points from the illustration:

[arrowlist]

  • With men aged between 30 and 49 spending the most money and time shopping on their phones.
  • North America and Western Europe will lead the growth in this technology.
  • Over 50% in these regions have used their phone to make some kind of purchase in the last year.

[/arrowlist]

The Next Gold Rush

So with the mobile industry keen to make connections with payment providers such as Paypal and Pizza Express and many other retailers.

We think the areas of M-Commerce will start to really become quite a hot topic in the next few months as more and more tests and trials will deliver key metrics for other competing retailers to chew over.

Could the next Gold Rush be on our hands, we personally think this is the start of a revolution in the way that money is exchanged for goods and services, so stay tuned.

Do you pay for things already using your SmartPhone, if so what are they and do you feel comfortable with the upcoming options that are being discussed or is security still a fear that restrains you?

Editorial Staff]]>
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Pizza Express Paypal App https://www.mobileinquirer.com/2011/pay-for-pizza-using-paypal-and-an-app-pizza-express/ https://www.mobileinquirer.com/2011/pay-for-pizza-using-paypal-and-an-app-pizza-express/#comments Sun, 19 Jun 2011 11:40:40 +0000 http://www.mobileinquirer.com/?p=177 With the arrival of the new Pizza Express Paypal App, allowing app owners to pay for their food and bill via a Paypal account and an app, we ask if this new move into mobile payments will be the start of a revolution on the high street.

Pizza Express Paypal App Review

Let’s first analyse how it works, here is the advert:

Crucially the main areas that are worth noting in relation to using the app are the following:

[arrowlist]

  • Ability to book tables via your app – Useful but hardly necessary in my personal experience.
  • Ability to find local restaurants – Useful in unfamiliar areas.
  • Ability to pay your bill at the end using your app using your bill identification receipt number (and apply voucher codes) – Not that difficult to pay via a normal terminal or in cash but useful for receiving an amended bill total using vouchers, and you look less cheap!
  • View menu – Not a bad thing and quite good if you are in a rush and want to pre-book with friends or colleagues.

[/arrowlist]

The real value for retailers:

I could not agree more with Ewan at Mobile Industry Review when he mentions that the real value for retailers is the ability to collect personal details and build an actual relationship with customers who in the past would have simply booked, visited, eaten and left, perhaps picking up a coupon or bringing an offer from another source.

Having an app builds trust and relationships:

Not only does an app build trust, i.e the person using the app trusts the company providing it and provided it is done correctly this enhances an existing closed relationship.

The real power lies in the ability to segment and market to each individual app user, this has been tough for stores like Pizza Express to do before apps as people would have had to opt into clubs and memberships, and people simply can not be bothered as the reward is not there and then usually.

Having a free app that you can use to browse menus, book tables, pay bill and redeem coupons however adds serious functionality and that is what SmartPhone users want, ways to do things quicker and easier with more of a user experience.

Game changer for the High Street?

Just like when Marks and Spencers (UK up-market food retailer) struggled to overcome a serious image problem back in the early 2000’s; there adoption (finally) of an ability to pay for your goods using a debit or credit card, was one of the main reasons that the store survived and was successfully re-branded and ultimately continues to do well today.

Making payment options more personal helps with the flow of cash inwards, it really is that simple.

And the easier you can make that transaction the better for the retailer, couple this in with an ability to market directly to individual customers who you can profile and also help the client find their way to your store if you are lost and you have something very powerful indeed.

We look forward to seeing just how many more retailers think a little more forward and start waking up to the potential revenue generation of using apps to encourage paying customers in the doors, the benefits could be truly huge long term, if implemented well!

Would you be happy to pay for good and services using your app, or would you forget to do this by and large, do you think an app for a restaurant has merit, would you use it to search for coupons and also for the restaurant itself if you were lost?

With other options for all the apps cutesy features their is however still some doubt over its mass appeal.

Anthony Munns]]>
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Hed Kandi To Offer Mobile Tickets https://www.mobileinquirer.com/2011/hed-kandi-to-offer-mobile-tickets/ https://www.mobileinquirer.com/2011/hed-kandi-to-offer-mobile-tickets/#respond Wed, 15 Jun 2011 11:27:34 +0000 http://www.mobileinquirer.com/?p=147 Hed Kandi, a UK based record label and event organisers (owned by The Ministry Of Sound) have started to delve into the mobile ticket arena.

Mobile tickets come raving into town:

I feel they have made a bold and wise move, here is why:

Utilising TicketScript a new mobile ticket service provider, Hed Kandi are now offering tickets to their events via a Facebook page and also on it’s very own Ibiza Application.

Mobile marketing manager Tom Bulwer has clearly stated that they have a strategy within the mobile and digital
markets, and is quoted as saying:

“To deliver our digital and mobile strategy, it’s essential to use the right technology partners and to work collaboratively with the best minds in the market,”

Holy Grail Of Retailers

He then goes on to explain that TicketScript offered the flexibility to deliver tickets via an Internet presence and also via mobile phones all fully integrated within social networking applications, having a one-stop-shop method of purchasing is exactly what they needed and is indeed the holy grail of retailers.

Marco Meijer, the group sales director of Ticketscript, says:

“We strive to be at the forefront in online ticketing by providing new innovative sales channels for our customers and the addition of Hed Kandi as a client is testament to this. The integration of social media and mobile technology compliments traditional sales channels and provides a comprehensive solution for ticketing.”

With the growth of SmartPhones coupled with the growing presence and integration of social networking sites like Facebook, we predict that more and more retailers with digital goods to sell such as tickets will start looking at ways they can integrate an e-commerce section to their existing media outlets (web, apps, social networks)

And this makes perfect sense, because making a purchase as easy as possible by simply clicking a button, improves the chances of making the sale, plus you can do all the cool sales parts via the interface that the visitor is using making the product or service seem even more appealing if done right.

Have you made an e-ticket or m-ticket purchase yet?

Did all go to plan, and would you do it again if it was an option?

Anthony Munns]]>
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Google Wallet The New Way To Pay By Mobile https://www.mobileinquirer.com/2011/google-wallet-the-new-way-to-pay-by-mobile/ https://www.mobileinquirer.com/2011/google-wallet-the-new-way-to-pay-by-mobile/#comments Sun, 12 Jun 2011 18:46:29 +0000 http://www.mobileinquirer.com/?p=131 Not one to miss a trick, Google recently unveiled their new technology for a mobile payment system designed to make paying for goods and services that little bit more convenient.

Google Wallet

The system is designed to work with its android operating system allowing users of devices to pay for goods and services using their mobile , tapping into MasterCards PaySafe which is described as a contactless way to make purchases using mobile devices such as keyfobs or phones.

Hurdles to overcome:

Currently only around 120,000+ stores accept MasterCard Paypass (the technology protocol that allows such a transaction to be possible) in the US and some 311,000+ globally, we do however see this changing very rapidly in the coming month and years.

Security fears:

Obviously with the wake of issues regarding hacking and security for huge corporations and governments the new developers of technology related to payment systems will need to make sure that personal details and safety are paramount, with so many options to pay for services and goods, that are within agreed safety levels (that in all honesty are left in question with online and credit crad fraud being huge)

There is a danger people will say no if they fear there is no perceived benefit to outweigh the risks.

Nascent industry no clear winner yet:

The battle to be the king of payment solutions for mobile devices is probably a race that is still yet to run, so I do not think that Googles press release has signed any winners by a long shot.

Greg Hammermaster who is the president of Sage Payment Solutions is quoted as saying:

[pullright float =alignright]”It would be challenging to chase [Google Wallet] right now because there isn’t going to be a lot of uses out there,” he said in a phone interview. “It’s such a nascent industry, it is too early to anoint who is going to win or lose.”[/pullright]

The POS (point of sale) solution:

Google is working with VeriFone, Hypercom, Ingenico, VIVOTech to provide the solution to a POS dream for so many years, that is one where people simply do not need any cash at all and can collect reward points and coupons directly on their account that is all contained within one connected mobile.

Stores who are looking to take part in the trial are:

American Eagle Outfitters, Bloomingdale’s, Champs Sports, The Container Store, Duane Reade, Einstein Bros. Bagels, Foot Locker, Guess, Jamba Juice, Macy’s, Noah’s Bagels, Peet’s Coffee & Tea, RadioShack, Subway, Toys”R”Us and Walgreens.

With Hammermaster predicting an adoption rate tailing into the five year mark for the technology to really play its part he recommends that “retailers should focus more on making sure their websites are geared to mobile phone users.” And more importantly being able to accept payments from a mobile website.

The latter part I agree with but the first part I feel could be far sighted as mobile payment solutions could become reality and take on in a much quicker time.

Mobile POS work for retailers right now:

He is however right that at the present time, retailers should focus on accepting voucher type payments from mobile phone credit systems, meaning that they can be anywhere (trade shows, fairs etc and still accept a payment without needing a terminal)

Apple have released the LightSpeed POS and hopes to make instore and out of store payment processing easier and quicker. Imagine being shown around the store by your guide (as In Apple) then when your happy simply getting your phone out to pay there and then….no queuing, no time to say mmmm, maybe not…A retailers dream surely.

There are definitely some exiting times ahead of us in the Mobile Payments arena, and we will be covering all the latest news as and when it happens so stay tuned.

What are you experiences of mobile payments?

Are you relishing the opportunity, fear for security issues…tell all.

Anthony Munns]]>
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Mobile Tickets Offered From TicketNetwork https://www.mobileinquirer.com/2011/mobile-tickets-offered-from-ticketnetwork/ https://www.mobileinquirer.com/2011/mobile-tickets-offered-from-ticketnetwork/#respond Mon, 06 Jun 2011 14:33:46 +0000 http://www.mobileinquirer.com/?p=77 When will we finally be buying items with our mobile like we do our credit cards?

TicketNetwork the online ticket exchange for live event tickets has started offering visitors to the mobile variety of its website the chance to buy tickets via their Iphone and Android Smart Phones, making life simpler and cutting down on many other areas of potential costs and time wasting.

The mobile version has been designed from the ground up for smartphones, so lets take a look at what they have done and why.

ticketnetwork

Is this the future of ticket buying?

When the people behind TicketNetwork realized that a growing amount of their visitors were accessing their main website from smart phones the forward thinking team decided it was time to analyse what was happening and then tailor a smoother experience for these visitors and also look at areas that would have otherwise been difficult to implement from a traditional computer based visit.

So how have they made their mobile version work.

Users who visit the site via a smartphone are redirected to a mobile optimized site that allows users to search tickets by areas and niche, and also includes a one touch phone button so you can call a member of staff if you need some advice.

[pullright float=”alignright”]We know that mobile commerce is tremendously important and we know that mobile users are motivated shoppers.
[/pullright]

Jessica Cushing, e-commerce product manager at TicketNetwork goes on to explain some of the finer details about what they have learned since the new system has gone live.

[pullleft float=”alignleft”]The new mobile site loads quickly and allows users to do exactly what they came there for: to buy tickets.[/pullleft]

Basic Strategy:

Jessica then goes on to explain that their main strategy and aim when designing anything to be used by customers is always to make information as easy to access as possible, they have even gone so far as to incorporate seating maps into the smart phone version of the site and have found that the speed with which you can purchase has increased sales for tickets that are time sensitive (high demand for instance).

The future of commerce is mobile:

Here at mobile inquirer we can think of a number of ways that mobile technology can make life simpler and quicker when it comes to transactions, and we will be doing a report on some of the new payments systems that are looking to become household names in the near future.

Your thoughts and opinions?

What do you think will be the most interesting thing that comes from being able to pay for things instantly without the need for cards and a wallet, will QR codes become huge?

Editorial Staff]]>
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